15th February 2015

To whom it may concern: 

This is to confirm that Harry Greig worked from May 2014 – 23 September 2014 as a Guest Service Agent at Eichardt’s Private Hotel, Marine Parade, Queenstown, New Zealand. Eichardt’s is the leading collection of luxury accommodation in New Zealand and the most awarded private hotel in New Zealand.

I held the position of Guest Service Manager (from October 2012 until November 2014). Harry Greig reported directly to me during his service at Eichardt’s Private Hotel.

Harry’s duties included:

• Answering telephone calls from guests seeking to make or cancel hotel reservations.
• Action all email queries.
• Action all reservations.
• Greet arriving guests, assign rooms, issue keys and ascertain guest payment and billing information.
• Answer guest requests for assistance and coordinate with housekeeping and management to fulfill guest requests.
• Provide guests with access to hotel services, oversee in-room meal requests and ensure that mail, faxes, packages, laundry was delivered in a timely manner.
• Also deal with irate guests and find ways to resolve issues to the guest's satisfaction. Harry also served as a concierge, assisting guests with ground transportation, restaurant or entertainment reservations and providing other information about the locale.
• Responsible for bookkeeping duties, including maintaining petty cash, preparing bank deposits and posting charges for items that guests may order or use during their stay.
• Upon checkout, calculate the guest's final bill and collect payments.

Harry Greig performed all the above duties with maturity and professionalism. Harry is well presented and mild spoken. He is respectful of his peers and works well in a team.

Harry is reliable and in a short time worked himself in to the role as my assistant. Harry has a unique talent of predicting what high end guests want and goes out of his way to ensure their requests are met.

In his spare time Harry took on projects which contributed in the improvement of systems on the front desk ie. designed an activity portfolio for guests, redesigned the Guest Services email signatures, designed a map of Queenstown for guests use, redesigned the in-room compendiums.

I would not hesitate to employ Harry Greig in a more senior role. I am confident that his passion for hospitability will take him far.

If you would like any additional information please do not hesitate to contact me.

Yours sincerely

Jackie Coetsee 

Guest Relations Manager
Eichardt's Private Hotel